Refund policy
# Refund & Return Policy
At He Saves, we want you to be fully satisfied with your purchase.
## Returns
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unworn and unused
- Tags must still be attached
- The item must be in its original packaging
- Proof of purchase or receipt is required
To start a return, contact us at:
contacthesaves@gmail.com
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first contacting us will not be accepted.
Return Address:
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
## Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us immediately if:
- Your item is damaged
- Your item is defective
- You received the wrong item
We’ll work quickly to make it right.
## Non-Returnable Items
Certain items cannot be returned, including:
- Sale items
- Gift cards
- Personalized or custom products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific product, please contact us before purchasing.
## Exchanges
The fastest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the replacement item.
## European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must still meet the return eligibility requirements listed above.
## Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days depending on your bank or credit card provider
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
contacthesaves@gmail.com